Privacy Policy

Privacy Policy

Policy version: V1.0 09/08/24.

Introduction

Build Concierge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [buildconcierge.com] ("Site"). This privacy policy relates to your use of our Site only. When we collect, use, and are responsible for certain personal data, we are subject to the UK General Data Protection Regulation (UK GDPR).

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share any information relating to you (your personal data) in connection with your use of our Site. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

Personal data we collect

We may collect personal data in various ways, including but not limited to when you visit our Site, register on the Site, place an order, subscribe to a newsletter, fill out a form, or use other features of the Site. The types of personal data we may collect include:

• Contact Information: Name, email address, telephone number, postal address (including any delivery addresses specified for your order), information to check and verify your identity e.g., your date of birth and your gender (if you choose to give this to us).
• Account Details: Username, password, and other registration information.
• Service Information: Details about the services you request or inquire about, your purchase history, and saved items.
• Payment Information: Debit & Credit card information and billing address (processed through a secure third-party payment processor).
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our Site.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Personal Data

Under data protection law, we can only use your personal data if we have a proper reason, for example:

• To Provide Services: To deliver the services you request, register with us, manage your account, contact us (including via email), and process transactions.
• To Improve Our Site: To enhance the user experience, improve our website, allow you to send us feedback, and analyze how our services are used.
• To Communicate: To send periodic emails, newsletters, and updates related to your services, inquiries, or orders. You can unsubscribe from these communications at any time.
• To Personalize Your Experience: To understand your preferences and tailor our services and content to better suit your needs.
• To Ensure Security: To protect against fraud, unauthorized transactions, claims, and other liabilities.

Who We Share Your Personal Data With

We do not share, sell, trade, or otherwise transfer to external parties your personal data, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

If you would like more information about who we share your data with and why, please contact us.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, no data transmission over the Internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

How Long Your Personal Data Will Be Kept

We will not keep your personal data for longer than we need it for the purpose for which it is used. If you stop using your account, we will delete or anonymize your account data after seven years. Following the end of the relevant retention period, we will delete or anonymize your personal data.

Your Choices

You have the right to access, update, and correct inaccuracies in your personal data in our custody and control, subject to certain exceptions prescribed by law. You may also request that we delete your personal data, subject to certain exceptions.

Cookies and Tracking Technologies

A cookie is a small text file that is placed onto your device (e.g., computer, smartphone, or other electronic device) when you use our Site. We use cookies and similar technologies, e.g., web beacons, action tags on our Site. These help us recognize you and your device and store some information about your preferences or past actions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Keeping Your Personal Data Secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site.